FAQ

Frequently Asked Questions 🍬

What exactly is the Jelly Deck?

It's a little SD card, preloaded with 60,000+ games across 70+ consoles. Pop it into your device and your whole cozy game library is ready — no downloading, no setup skills needed.

Which device do I need?

We have versions for the Steam Deck, ROG Ally X, Legion Go / Legion Go S, and PC / Windows. Just pick the one that matches your device on the product page.

Do I need to be techy to use it?

Not at all! It's plug & play. Insert the card, open the menu, and start playing. We include simple instructions for the first boot.

Will my game progress save?

Yes — every game saves your progress, so you can always pick up right where you left off.

Can I add or remove games?

Absolutely. The card is yours to customize — add new favorites or clear out ones you don't play.

Do NOT format the card — why?

When you first insert it, your device might ask to format the card. Please don't! Formatting erases all the preloaded games. Just skip that prompt and open the menu.

How long is shipping?

8–20 business days for USA/UK/Canada, 12–20 for international. See our Shipping Info page for details.

What if it doesn't arrive?

You're covered by our delivery guarantee — free replacement or full refund. Details on our Shipping Policy.

Still have a question?

We'd love to help — email info@jellydeck.com. 💖